ENJOY BRISTOL MOTORHOMING
ENJOY BRISTOL MOTORHOMING
Terms and Conditions
‘l’, ‘me’ and ‘my’ refers jointly and severally to the person or persons who are the customers.
This Agreement means the Rental Agreement, the Insurance Motor Rental Agreement and these Terms and Conditions. In the event of any discrepancy between these Terms and Conditions and any other Enjoy Bristol Motorhoming literature, the provisions of these Terms and Conditions apply.
“Enjoy Bristol Motorhoming” means Jackie (Jacqueline) Lock and/or Mark Lock, trading as Enjoy Bristol Motorhoming, 14 St Andrews, Warmley, Bristol, BS30 8GJ.
‘Customer’ or ‘Hirer’ means the person or persons nominated as the hirer under the heading ‘Name of Hirer’ on the Booking form/Rental Agreement, or any person whose credit or debit card is presented in payment of the customer’s charges, or any person who has made a bank transfer in respect of making the payment, or any person who deems themselves to be the legal entity and ultimately responsible for the motorhome. Should the legal entity be different from the driver, then full name, address and contact phone numbers must be supplied.
Means the hire period as stated on the Rental Agreement or any agreed variation thereof and any additional period during which the vehicle is in the customer’s possession or control.
Means the vehicle as stated on the Rental Agreement and includes tyres, tools, accessories, the domestic and habitation equipment and any other special equipment, documents related to the Vehicle and any replacement or substitute Vehicle which may be provided at the discretion of Enjoy Bristol Motorhoming or the appointed insurers.
Includes but is not limited to; TV, satellite dish, oven, microwave, radio/CD player, crockery, cutlery, cooking utensils, hardware appliances and tools, motorhome habitation supplies (including electric hook-up lead, gas bottles, hoses, levelling blocks).
Means the amount held as security by Enjoy Bristol Motorhoming in relation to this hire as security against any damages not covered by the insurers’ excess.
Is deemed as any damage sustained to any part of the vehicle, its equipment and or any third party property which occurs above 6 feet (1.83 meters) in height measured from the ground upwards.
1. Collection and return address.
14 St Andrews, Warmley, Bristol, BS30 8GJ.
2. Collection from 8am.
Return by 5pm.
Timings outside of the above must be agreed with Enjoy Bristol Motorhoming.
The hirer must allow approximately 1 hour for the vehicle handover and explanation of operation of facilities.
3. Hire Rates Quoted Include:
Up to 1000 miles. (Thereafter each mile will be charged at 15p). Mileage is noted at the point of collection and point of return and charged accordingly.
UK fully comprehensive insurance*
UK breakdown assistance**
*Insurance loading. In some cases, Enjoy Bristol Motorhoming will incur additional charges if the driver to be insured has a traffic conviction, more than 1 insurance claim or is in an occupation which is deemed high risk. These charges will be advised to the potential customer at point of booking and will be passed onto the customer.
** Enjoy Bristol Motorhoming will supply full breakdown cover to cover any mechanical faults to the base chassis of the motorhome. Any call out charges necessitated by the customer through operator error, which are not covered by the breakdown policy will be the responsibility of the customer.
4. Minimum Hire
This ranges from 2 to 7 nights depending on the season. Enjoy Bristol Motorhoming reserves the right to increase the minimum hire period for certain events. See the up to date price guide on the website for further information.
5. Hire rates – seasonal variation
Enjoy Bristol Motorhoming operates variable hire prices depending on the time of year. These are set out on the website.
The total cost is confirmed on the hirer’s booking form at point of booking, including any variations agreed by both parties, prior to the customer committing by way of payment of the deposit.
Availability is on a request and confirm basis at the time of reservation. A reservation is only binding after it has been confirmed by Enjoy Bristol Motorhoming and a deposit payment of £250 per hire has been received. Our terms and conditions including cancellation policy apply from this point onwards. Once the reservation is confirmed, a confirmation email will be sent out to the hirer. Settlement of the remaining balance will be due six to eight weeks prior to departure. Enjoy Bristol Motorhoming reserves the right to cancel the booking if payment is not received six weeks prior to departure. Payment is preferable by bank transfer. Payment by credit card (Visa or MasterCard only) or debit cards incur a charge by the banking merchant and will be passed on to the hirer.
For late bookings (less than six weeks before departure) the full rental price is payable on booking. Vehicles will not be released without full payment being completed. Cheques will not be accepted for late bookings (less than 2 weeks prior to departure).
7. Cancellation Charges
· More than 8 weeks before: booking deposit
· 8 weeks – 2 weeks: 50% of total hire charge
· 2 weeks – No Show: 100% of total hire charge
Enjoy Bristol Motorhoming reserves the right to amend our cancellation policy for certain events.
Extra chargeable items can be added to any hire order which can include (but are not limited to) the following items:
Portable petrol generator. £5 per night.
Attachable air awning. £150.
Airport and train station to hire depot transfers are available, please enquire.
Additional drivers (max 2) are charged at £5 per night, per additional driver. Clean driving licence. UK travel.
NB: No charge for up to 6 Points on licence (UK licences only): These must be declared.
Convictions with the following codes may not get cover AC, BA, CD, DD, DR, MS, TT, UT and IN. Please check with Enjoy Bristol Motorhoming if you wish to insure a driver who has any of these endorsement codes on their licence even if you think they have expired.
Note that gas is charged at £10 per 3 days, or £20 per week. The cost is confirmed at point of booking.
Extra non-chargeable items are included with every hire which include (but are not limited to) the following items:
External bike rack (holds up to 2 bikes, maximum 30kg), satellite navigation system: (for both UK and Western Europe), all onboard utensils, electrical items, eu motoring roadside kit.
Small, clean, well behaved pets are permitted at no cost. Our vehicle is not suitable for large animals.
Hirers are responsible for supplying their own bedding, bed linen and towels.
9. European Travel – if offered and by agreement only.
The hirer must provide details of countries to be visited and Enjoy Bristol Motorhoming will arrange appropriate insurance and Eu breakdown cover. The cost will be confirmed before being passed on to the hirer.
European cover is mandatory and you will be in breach of these terms and conditions should you take a motorhome into Europe (including Republic of Ireland) without advising Enjoy Bristol Motorhoming of your intention to do so and not taking out the additional European cover.
10. Motorhome Collection and Return
· Collection: Please allow approximately 1 hour for the handover to complete the documentation and demonstrate your vehicle to you. All drivers need to be present on collection of the motorhome and bring their full valid licence and passport (passport required for international customers only and drivers without a photocard driving licence), 2 utility bills no older than 90 days and Security Deposit to be paid. Pick up times are as stated on the booking form.
· Return: The vehicle must be returned on the correct date, and before the time stated on the rental agreement – please allow up to 1 hour for the return handover. Vehicles must be returned undamaged, with a full tank of diesel, empty waste water and clean toilet cassette and the interior should be clean and tidy. A charge will be made for unreasonable exceptional cleaning, additional valeting and or upholstery cleaning. In addition, a separate toilet cleaning fee will apply if the toilet waste tank is not empty on return. Please see section 15, Rental and Other charges for further details. Please note: there are no toilet emptying facilities at our address so this must be emptied prior to return. Return times are as stated on the booking form.
· Late return: If you will be late returning, Enjoy Bristol Motorhoming must be advised. Failure to advise may result in prosecution for driving whilst uninsured. Unauthorised late returns will incur a charge equivalent to one day’s hire.
· Storage of your vehicle: you are welcome to leave your car outside our address while you are away. This is roadside/parking bay and is at your own risk. Enjoy Bristol Motorhoming accepts no liability whatsoever for loss or damage to your vehicle howsoever caused and you are strongly advised to ensure that it is fully insured under your own policy.
11. Motorhome Systems
Enjoy Bristol Motorhoming will carry out a full Pre-Checkout Inspection (PCI) on the motorhome before the commencement of hire. The PCI involves testing every system on board the motorhome to ensure they are operating correctly. In conjunction with this the hirer will be taken on a tour of the motorhome and shown how each system works. Should an onboard system fail during your hire, Enjoy Bristol Motorhoming will make every effort to remedy the fault whilst you are away but in some circumstances this may not be possible and Enjoy Bristol Motorhoming cannot be held responsible and is not obliged to refund any monies should a loss of service be encountered nor have any obligation to provide a replacement vehicle. Where Enjoy Bristol Motorhoming considers that a goodwill gesture is appropriate, this will be offered.
12. Winter Hire
In the case of winter hire, Enjoy Bristol Motorhoming will not be and cannot be held responsible in the event of any damage or inconveniences caused by freezing conditions. This is the responsibility of the hirer.
13 Vehicle Acceptance
a) I acknowledge having received the Vehicle in a clean condition and in sound working order in accordance with the motorhome handover checklist and with a full diesel tank.
b) I acknowledge that Enjoy Bristol Motorhoming will not refund to me any monies if the Vehicle is returned or I cease to have use of the Vehicle or an item of equipment on the Vehicle prior to the return date for any reason e.g. accident, weather, theft or damage.
14. Change of Vehicle
Enjoy Bristol Motorhoming reserves the right, at its absolute discretion, to substitute a comparable or superior Vehicle for the Vehicle ordered. In that event, I shall not be liable for any increased rental or other charges save for any addition running costs pertaining to the substitute vehicle. Such substitution shall not entitle me to any refund and does not constitute a breach of this Agreement.
15. Rental and Other Charges
I will pay Enjoy Bristol Motorhoming ;
a) All rental charges
b) The Security Deposit
c) The nominated valeting fee and/or upholstery cleaning fee if the Vehicle is not returned with the interior in a clean condition.
e) The nominated additional fee of £50 if the toilet and/or waste water tank are not emptied prior to the return of the vehicle.
f) The cost of refilling the diesel tank if not returned completely full:
· £50 for each quarter or part-quarter of tank.
g) The late fee of one day’s hire charge hour should the vehicle be returned after the agreed time as stated on the Rental Agreement.
h) The nominated cancellation fee in the event of cancellation of this Agreement prior to acceptance or delivery of the vehicle.
i) The cost of any damage to the Vehicle or third party property, subject to the insurance.
j) All government fees and duties etc.
k) All parking fines, other fines or penalties and associated administration costs incurred in relation to the Vehicle during the Rental Period.
l) Any other fees or charges payable by me pursuant to this Agreement. This includes any costs incurred by Enjoy Bristol Motorhoming as a result of any breach by me of the terms of this Agreement.
m) Demurrage; the daily rental rate for the period the Vehicle is off fleet; for example, for accident repairs.
n) Any additional costs over and above the security deposit value should damages exceed the Security Deposit value.
o) The cost to recover a Vehicle.
p) In the case of gross negligence Enjoy Bristol Motorhoming reserves the right to recover full costs in order to return the motorhome to the state in which it was handed over.
16. Errors in Rental Charges
Total charges as set out therein are not final. I will pay any shortfall in charges to Enjoy Bristol Motorhoming and I will receive a refund for any overcharge acknowledged by Enjoy Bristol Motorhoming.
17. Security Deposit
There is a GB £750 Security Deposit. For drivers under 25 years of age this is £1000. Enjoy Bristol Motorhoming reserves the right to increase the security deposit in certain circumstances or for specific events e.g. World Cup events, festivals and mass attendance events.
a) On collecting the Vehicle, I agree to pay the Security Deposit in full.
b) I irrevocably authorise Enjoy Bristol Motorhoming to deduct from the Security Deposit any amounts due by me to Enjoy Bristol Motorhoming arising out of this Agreement.
c) The Security Deposit will be released within 21 working days of the vehicle being returned to the depot as per the criteria set out in section 11, Motorhome collection and return and there are no outstanding insurance claims.
d) Should any damages exceed the Security Deposit the customer will be responsible to settle all additional costs over and above the Security Deposit value within 7 days of confirmation of the costs by Enjoy Bristol Motorhoming.
18. Use of the Vehicle
I agree that during the rental period, I will not and will not allow the Vehicle to be:
a) Driven otherwise than in a cautious, prudent and normal manner.
b) Used in a manner which could cause damage.
c) Driven in a prohibited area or in an area other than the areas indicated to me.
d) Driven by a person under the influence of alcohol or drugs or with a blood alcohol level in excess of that permitted by Iaw.
e) Left with the ignition key in the vehicle while it is unoccupied.
f) Driven by persons not authorised by law to drive the Vehicle. Particulars of a proposed licensed driver of the Vehicle are set out under the heading ‘Hirer’s name/ contact’ on the Rental Agreement.
h) Damaged by:
i) Submersion in water
ii) Contact with Salt Water
i) Used for any illegal purpose for any race, rally or contest.
j) Used to tow any vehicle or trailer unless by prior agreement.
k) Used to carry passengers or property for hire or reward.
l) Used to carry more persons than is permitted by any relevant authority or detailed in the Vehicle manual or on the Vehicle or specified in this Agreement
m) Used to carry volatile liquids, gases (other than gas bottles provided by Enjoy Bristol Motorhoming), explosives or other corrosive or inflammable material.
n) Otherwise used in breach of my obligations under this Agreement.
19. Road Restrictions
a) All Vehicles may only be driven on sealed/bitumen roads.
b) I acknowledge that Enjoy Bristol Motorhoming reserves the right at any time, at its sole discretion, to restrict vehicle movements in certain areas due to adverse road or weather conditions or any other reasonable cause.
20. Alterations to the Vehicle
I shall not make any alterations or additions to the Vehicle without the prior written consent of Enjoy Bristol Motorhoming.
21. Title to Vehicle
I acknowledge that Enjoy Bristol Motorhoming retains title to the Vehicle and its contents and that I possess the goods as a mere bailee only. I do not have any right to pledge Enjoy Bristol Motorhoming credit in connection with the Vehicle and agree not to do so. I shall not agree, attempt, offer or purport to sell, assign, sublet, lend, pledge, mortgage, let on hire, or otherwise part with or attempt to part with the personal possession of or otherwise deal with the Vehicle.
Smoking is not permitted inside the vehicle. Enjoy Bristol Motorhoming reserves the right to impose additional valeting and or upholstery cleaning fees and charge demurrage should smoke be detected in the motorhome.
The vehicle must not be used to carry more than four people, including the driver. Each person is to use the safety restraints provided at all times whilst the vehicle is in motion. Child seats are the responsibility of the hirer to fit themselves. Children up to 12 years of age or 135cm in height, whichever they reach first, cannot use the rear side facing seats as these do not have seat belts. As per government guidelines, side facing seats are not fitted with safety belts but are legal for passengers who do not fall into the aforementioned description.
I will not allow any animals to be carried in the Vehicle, unless agreed with Enjoy Bristol Motorhoming. Pet damage is not covered by insurance and will be charged to the main hirer in full. Pets must be secured at all times while travelling.
25. Drivers ·
· Age limits:
· Standard insurance: 21 to 79 years.
· Insurance for over under 25s. Drivers under 25 must declare their age to Enjoy Bristol Motorhoming and the higher security bond of £1000 will be applied.
· Maximum of 3 drivers per rental.
· All drivers must have held a valid licence for more than 2 years that entitles them to drive a UK category B vehicle up to 3500kg MAM.
· Driver must be able to declare that they have driven on a regular basis for at least 2 years and feel confident to drive a vehicle of the dimensions of the vehicle which are 7.09m long, 2.38m wide and 2.8m high.
· Drivers holding only an automatic licence can not drive the vehicle.
· The hirer and any driver must be able to supply two proofs of address dated with 90 days of the hire start date. Proofs must be a bank, building society or credit card statements and a utility bill. Unacceptable proofs may prevent hire.
· All drivers must be present at the checkout of the motorhome; no exceptions can be made.
· Production of a full, valid driver’s licence, is required from all drivers at the start of the hire. International customers will need to show a valid passport.
· All drivers will be required to provide a DVLA driving summary from the DVLA website within 21 days of motorhome collection. We are unable to insure you if you have failed to provide this.
· If you have a modern Northern Ireland licence, we require both the photo card and the paper counterpart. Your licence address must be your current home address, if not, then you will need to update your details with the DVLA online.
· All drivers whose licences are issued outside of the EU or are required to supply a valid international driving permit alongside your standard licence at the start of hire. This must be issued in the country your standard was issued and confirm you are able to drive a UK category B vehicle up to 3500kg MAM.
· Should any driver fail to present all correct documentation and identification on collection of the motorhome or do not meet the driver requirements stated in the terms and conditions, then Enjoy Bristol Motorhoming will be unable to release the motorhome and no refunds will be given.
· Endorsements on licences: you must declare at the time of booking if there are any endorsements on your licence. Enjoy Bristol Motorhoming can accept up to 6 speeding points that occurred within the last 3 years (charges may apply). For more than 6 points for any conviction other than for speeding, including the following codes: AC, BA, CD, DD, DR, IN, LC, MS, UT, MR AND TT or for any driver disqualification within the last 5 years, Enjoy Bristol Motorhoming may not be able to get cover for.
· Insurance claims: you must declare at the time of booking if you have made or had a vehicle insurance claim made against you within the last 3 years. Enjoy Bristol Motorhoming may not be able to get cover should you have had 2 or more claims within the last 3 years.
Driver Occupations: you must declare your occupation if it is any of the following:
· Sports personalities
· Serving foreign armed services personnel/UK based embassy employees
Should the driver not disclose that they fulfil one of the above occupations, even in a part time capacity, this will render the Agreement as void and the hirer will be fully liable.
· Drivers are personally liable for all legal penalties (e.g. parking tickets, congestion charges, speeding fines) which are incurred during the period of hire.
· Enjoy Bristol Motorhoming is unable to insure any driver with no fixed abode.
If it is shown that anyone other than named and authorised drivers have driven the vehicle during the hire period than the customer will forfeit their security deposit in full and any offences committed during that period will be passed to the Police or relevant authority for them to take any action regarding uninsured use of the vehicle.
26. Insurance (provided all the personal information supplied is correct)
The Vehicle is insured for damage to the Vehicle and the property of a third party; but does not include any personal insurance for the customer (including death or bodily injury to the driver) or cover any personal possessions. The vehicle insurance is arranged by the Alan Boswell Group. The hire rate quoted includes a standard excess of GB £750 per accident or reported incident. In the event of any damage to either the vehicle or third party property, the hirer will be liable for the first GB £750 per claim. Only persons named on the Rental Agreement are insured to drive the vehicle. Please note that no insurance cover is offered for overhead damage, any damage deemed as gross negligence, or any internal damages; therefore the hirer accepts fully liability for these, which is in addition to the standard vehicle excess should that apply. Windscreens, wing mirrors and/or tyre damage are not covered by the standard vehicle insurance.
You are strongly advised to obtain your own travel and personal insurance for the duration of your hire.
All customers are strongly advised to have their own personal travel insurance policy in place in addition to any insurance provided by Enjoy Bristol Motorhoming.
27. Vehicle Damage – Insurance Cover
I am aware that:
a) The Vehicle is insured for damage to the Vehicle and the property of a third party; but does not include any personal insurance for the customer or their possessions.
b) The Standard Insurance does not cover overhead damage. The hirer will be responsible for the cost to repair all damages.
c) I will have to pay an excess for any Insurance claim regardless of which party is at fault for the accident. The insurance excess is £750 per claim, not per rental.
d) I will be responsible for the total cost of any damage if I breach any of the terms of this Agreement.
e) I will be responsible for any damage caused through gross negligence and will not be covered by the insurance.
28. Responsibility When Accident Occurs
a) In the event of any accident, loss or damage arising out of the use of the vehicle, I will:
(i) Notify Enjoy Bristol Motorhoming within 24 hours of the happening of the event, and in advance of my return date. This includes chassis/engine issues, bodywork damage, minor faults or damages inside the vehicle which need rectifying prior to the collection by the next customer.
(ii) Obtain the names and addresses of third parties and any witnesses and report the event to the nearest police station
(iii) Complete an accident claim form as supplied
(iv) If the accident occurs in Europe then in addition you must complete the European accident report form as supplied
(v) Not make any admission of liability to other parties, settlement offer or other like offer
(vi) Assist Enjoy Bristol Motorhoming in handling any claim arising from any event including providing all relevant information and attending court to give evidence.
b) I acknowledge that the excess or other amount due by me in respect of any damage arising from an accident, loss or damage is payable at the time of reporting the event and not at the completion of the rental period, regardless of which party is at fault.
c) I will pay for any costs relating to the delivery of a change over vehicle as a result of an accident regardless of which party is at fault.
d) No Security Deposit or insurance excess will be refunded until claim is settled.
a) I shall take all reasonable steps to properly maintain the Vehicle, including checking oil and coolant levels, tyre pressures and batteries.
b) I acknowledge that Enjoy Bristol Motorhoming will reimburse me for expenditure up to GB £50.00 reasonably incurred in rectifying any mechanical failure to the drive train and engine of the Vehicle not including the water system, refrigerator, heating, audio and DVD equipment, provided that:
(i) I produce relevant receipts.
(ii) I have received the prior consent of Enjoy Bristol Motorhoming.
(iii) The damage is not due to my fault or my breach of this Agreement.
c) Subject to the terms of this Agreement, I will pay for the cost of repairing or replacing tyres damaged during the Rental Period. Enjoy Bristol Motorhoming will reimburse me for expenditure reasonably incurred if:
(i) The tyre is defective and is returned by me to Enjoy Bristol Motorhoming for inspection; and
(ii) I produce relevant receipts; and
(iii) The manufacturer accepts liability under his warranty
d) I will be liable for any costs associated with the incorrect use of fuel
33. Terminating the Agreement
I acknowledge that Enjoy Bristol Motorhoming may terminate this Agreement and repossess the Vehicle at any time, without notification to me, and that I will pay the reasonable costs of repossessing the Vehicle, including towing charges if:
a) I am in breach of any term of this Agreement
b) I have obtained the Vehicle through fraud or misrepresentation.
c) Any statement, representation or warranty made by the customer in respect to himself or additional drivers is incorrect.
d) The Vehicle appears to be abandoned.
e) The Vehicle is not returned on the agreed return date or Enjoy Bristol Motorhoming reasonably believes that the Vehicle will not be returned on the agreed return date.
f) Enjoy Bristol Motorhoming considers on reasonable grounds that the safety of passengers or the condition of the Vehicle is in danger.
g) I understand that in the event of such termination or repossession, I have no right to a refund of any part of the rental charges or the Security Deposit.
34. Release and Indemnity of Enjoy Bristol Motorhoming Motorhome Hire
a) Subject to its obligation to deliver the Vehicle or an appropriate substitute vehicle, I release Enjoy Bristol Motorhoming , its employees and agents, from any liability to me (regardless of who is at fault) for any loss or damage incurred by me by reason of this Agreement, including but not limited to:
i) Any loss or damage caused by breakdown, mechanical defect, accident or the Vehicle being unsuitable for my purpose.
ii) Any loss or damage to any property left in or on the Vehicle, in any service vehicle or on any Enjoy Bristol Motorhoming premises or recovered or handled by Enjoy Bristol Motorhoming.
b) Subject to any insurance arrangements agreed with Enjoy Bristol Motorhoming , I hereby indemnify and shall keep indemnified Enjoy Bristol Motorhoming, its employees and agents against any claims, demands and expenses (including legal costs) incurred or sustained by them or any of them by reason of my use and/or possession of the Vehicle.
Any changes to this Agreement must be in writing and must be signed on behalf of Enjoy Bristol Motorhoming and by me.
36. Force Majeure
We will make every effort to ensure that the reserved motorhome is available for you at the correct time. If, due to circumstances beyond our control, this is not possible and if an alternative or acceptable motorhome is not available our liability is limited to the refunds of all monies paid by you.
38. My Warranties
I warrant that all information supplied by me to Enjoy Bristol Motorhoming in connection with this agreement is true.
39. Proper Law
This Agreement shall be governed by the law of Great Britain in which this agreement was signed.
40. Data Protection Act
The information that you have provided to Enjoy Bristol Motorhoming will be used to fulfil this contract placed with us. We will not pass this information onto any other organisation outside this company other than to our insurer and Alan Boswell Group, our insurance broker and the Police (or other relevant enforcement authority) to assist in the detection, investigation or prevention of crime.
42. Acceptance of these terms and conditions
Payment of the booking deposit required to secure travel dates (as referenced in section 6) is taken as full acceptance of these terms and conditions which are freely published on our website to be read prior to making a booking. By making a booking you are agreeing to be bound by these terms and conditions in full.
43. Force Majeure – Coronavirus and other pandemic crisis, political and war events.
In the event that a named/organised event (i.e. sporting event or festival) is cancelled due to any of the above, including but not limited to Coronavirus (COVID19) Enjoy Bristol Motorhoming standard cancellation policy (paragraph 7) will be enforced as the customer may still travel freely to another location covered by their booking and so any cancellation will be the customer’s choice. If the UK Government impose mandatory travel restrictions due to a pandemic health issue or war, including but not limited to Coronavirus (COVID19), which renders the planned hire impossible to commence or complete, Enjoy Bristol Motorhoming will consider this a force majeure under law and will enforce their standard cancellation policy. If this happens during an ongoing hire, the vehicle will be recalled as soon as possible. For this reason, customers are strongly advised to take out appropriate travel insurance for their trip. If the customer can demonstrate that appropriate travel insurance was in place but the insurers will not settle a claim (evidence in writing must be produced within 60 days of the hire), Enjoy Bristol Motorhoming will issue a 50% refund of the hire fee excluding the booking deposit as a gesture of goodwill, in order to share the financial burden with the customer. Alternatively, any existing booking may be deferred to a later date upon discussion and formal agreement with Enjoy Bristol Motorhoming should a force majeure be activated. Any deferred booking must be taken within 12 months of the postponement or the offer will expire and the force majeure refund policy will be enforced.
Last updated 27 April 2020